Do you want to build on coursework in a service-related field you've taken at another college? Are you an adult learner who hopes to blend your previous educational background with new, academically sound coursework? Are you trying to increase your opportunities for career mobility? Grand View's Service Management major may be for you.
The Service Management major combines business theory and knowledge of a service industry with a liberal arts curriculum. You'll integrate studies you’ve completed at other colleges with Grand View courses that enhance your business knowledge. When you graduate, you’ll be able to demonstrate the use of decision-modeling, and you’ll have the ability to think strategically and critically in a service organization.
Service orientation. Our curriculum focuses on the unique aspects associated with running a successful business in a service industry. You’ll study accounting in-depth, relationship marketing and challenges associated with labor-intensive organizations.
Hands-on training. To enter this major, you must have completed the requirements for a two-year service-related program. We allow you to combine your earlier coursework with our Service Management classes so that you’ll have the critical business skills necessary to move into upper management positions when you finish our program.
Program delivery. This program is offered in several venues to best meet your needs. You can take 16-week courses during the day at Grand View’s main campus in Des Moines or you can take accelerated courses in the evening and weekend program through the College for Professional and Adult Learning (CPAL). CPAL courses are offered on the main campus as well as at Camp Dodge in Johnston.
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Courses and Requirements
Completion of a Service Industry B.A. , B.S., A.A., A.S. or A.A.S., or other appropriate degree program's requirements (or in process).
Departmental Courses Required of All Majors:
- Financial Accounting
- Managerial Accounting
- Fundamentals of Information Systems
- Principles of Management
- Business Law I
- Internship AS NEEDED
- Service Management Capstone Seminar
- Principles of Macro Economics OR
- Principles of Micro Economics
- Writing for Business
Independent Requirements for All Majors:
6 semester credits chosen from:
- Operations Management
- Facilities and Event Management
- Advertising and Promotional Strategies
- Web Design and Development for E-Commerce
- Business Law II
- Insurance and Risk Management
- Corporate Finance
- Project Management
- Human Resource Management
- Staffing, Training, & Development
- Entrepreneurship and Small Business Management
- Compensation and Benefits
- Employment Law and Labor Relations Investments
- Knowledge and Information Management
- Organizational Behavior
For detailed course descriptions, please go to the current catalog HERE.
When you graduate from Grand View with a Service Management major, you’ll have the critical business skills necessary to move into upper management positions in your chosen service industry. You’ll be able to demonstrate the use of decision modeling and have the ability to think strategically and critically in a service organization.