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Employment Opportunities

Position Posted On:
10/22/2012
Employer:
The Members Group
Address:
1500 NW 118th Street
Des Moines, IA  50325
Website:
http://www.themembersgroup.com
Job Title:
Customer Service Representative (PT & FT)
Job Type:
Business
Schedule:
Full Time
Hours Per Week:
PT or FT
Position Start Date:
Contact us for more information
Pay Rate:
$13 - $13.50 / Hour
How To Apply:
Submit a copy of your resume, cover letter and shift availability.
Contact Name:
Kayla Smith  
Email:
kaylas@affiliatesmgt.com
Phone:
515-457-5272
Fax:
Job Description:
Come grow your career with TMG! We were named one of the 2011 Top Workplaces by the Des Moines Register and offer employees an excellent 401(k) program with generous company match, PTO, health insurance, professional development opportunities, as well as an outstanding corporate culture. We are seeking talented Customer Service Representatives to support our Card Services division in meeting the dynamic business needs of the future. Responsibilities: •Manage incoming phone inquiries and requests for cards from financial institutions and their cardholders to ensure the highest level of customer satisfaction. •Analyze and identify caller needs while providing accurate information, initiate research and document all actions taken to ensure complete resolution. •Maintain excellent relationships with internal/external clients. •Review applicable industry publications to ensure that rules, regulations and compliance issues are being followed. •Work with multiple software applications and programs. Shift: Monday - Friday 10:00 a.m. to 7:00 p.m. **We have full-time and part-time opportunities available.
Job Qualifications:
•1-3 years of call center experience required. •Credit/debit card processing background preferred. •First Data system knowledge preferred. •Financial institution operations experience preferred. •Ability to analyze, anticipate and solve problems. •Attention to detail and ability to meet deadlines. •Strong written and oral communication skills. •High degree of motivation. •Commitment to maintaining professionalism under stressful conditions. •Proficient with Word, Excel, Outlook, etc. •2 year degree or equivalent work experience. •Bilingual in Spanish and English OR French and English a plus. **Credit and criminal background verification required on all applicants.