Employment Opportunities

How To Apply:: Please visit our website and apply for job #26450 in Urbandale

Job Description:: Our Intake position is a great position to get your foot in the door with health care and learn more about the services we provide! Position is M-F, with on-call responsibilities. •Responsible for looking at the individual needs of each patient/customer and matching those needs to the many services Iowa Health Home Care has to offer; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line. •Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate. •Specializes in one or more of the agency's service lines, yet is responsible for having a basic knowledge of all service lines. •Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers. •Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.

Job Qualifications:: •Strong interpersonal skills. •Strong problem solving skills with previous customer service experience. •Basic knowledge of computer applications (i.e. Word, Excel) and operations. •Ability to work as a collaborative team member. •Ability to understand and apply guidelines, policies and procedures.

Admissions Tools

Quick Links

On Campus