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Employment Opportunities

Position Posted On:
6/27/2013
Employer:
Cognizant
Address:
909 Locust Street
Des Moines, IA  50309
Website:
http://www.cognizant.com/careers/opportunities
Job Title:
Customer Contact Center Representative
Job Type:
Business
Schedule:
Full Time
Hours Per Week:
40
Position Start Date:
7/29/2013
Pay Rate:
competitive wages and benefits
How To Apply:
www.cognizant.com/careers/opportunities. Select North America. Job #8565341
Contact Name:
Joan Bailey  
Email:
joan.bailey@cognizant.com
Phone:
701-858-2013
Fax:
701-858-2999
Job Description:
Primary job responsibilities include providing customer service support to customers and producers via inbound toll free lines. We are a customer contact center that acts as the primary contact point between financial professionals, clients, and the back office operations. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution skills and an ability to explain complex product features and annuity and retirement plan concepts. ***FINRA Series 6 Certification is required or must be obtained within 1 month of start date.***(Comprehensive in-house training is provided) ***$1,000 sign on bonus offered to new hires who bring a FINRA Series 6 or 7 - $500 paid after training, remaining $500 paid after 6 months*** The Contact Center hours of operation are Monday-Thursday, 7:30am-5:30pm and Friday, 7:30am-4:30pm. We offer a paid comprehensive 10-week training program, state of the art facilities, comprehensive benefits and a business casual dress code.
Job Qualifications:
Required skills: • High School diploma or equivalent • PC and keyboarding skills (quickly navigate multiple computer systems) • Strong customer focus • Strong background in verbal communication • Strong background in written communication. • Strong listening skills and the ability to ask probing questions Desired skills: • 2+ years of customer service skills • College degree • Prior call center experience • Basic understanding of Annuities or experience in the financial services industry Cognizant is an Equal Opportunity Employer M/F/D/V