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Employment Opportunities

Position Posted On:
11/25/2013
Employer:
Synergy Services
Address:
4300 Westown Parkway, Suite 200
West Des Moines, IA  50266
Website:

Job Title:
Client Service Center Representative
Job Type:
Business
Schedule:
Seasonal
Hours Per Week:
40
Position Start Date:
12/16/2013
Pay Rate:
$10/hour
How To Apply:
Email resume to Andy.Jennings@equifax.com
Contact Name:
Andy Jennings  
Email:
Andy.Jennings@equifax.com
Phone:
(515) 221-4205
Fax:
(877) 865-2719
Job Description:
A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Workforce Solutions services and automated systems that enter the CSC via phone, e-mail, or chat session. Inbound agents work with client’s employees. Essential Duties and Responsibilities: •Work with each contact to establish rapport with and gain the confidence of the caller. •Deliver excellent customer service and strive to exceed customer expectations. •Contribute to positive team metrics and meet pre-determined productivity standards. •Partner with the internal business area (e.g., ePayroll) and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. •Document details of client interaction into the system while on the phone. •Accurately communicate call and/or special project status to supervisor. •Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available). Minimum Education
Job Qualifications:
•High School diploma or GED All candidates must pass a credit, background, and drug screening.