Employment Opportunities

Position Posted On:
Courtyard by Marriott
410 S. 68th Street
West Des Moines, IA  50266

Job Title:
Operations Manager
Job Type:
Full Time
Hours Per Week:
Contact us for more information
Position Start Date:
Contact us for more information
Pay Rate:
How To Apply:
Email me at or feel free to call 515-223-9800.
Contact Name:
Cinthia Tirado  
Job Description:
ESSENTIAL JOB FUNCTIONS • Monitors and ensures compliance with all guidelines for operations • Conducts monthly department meetings to review new procedures and solicit input from all employees • Handles and provides resolution to guest complaints and employee issues • Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures • Answers inquiries pertaining to hotel policies and services • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines • Ensures property hiring practices comply with all state and federal requirements • Performs functions of the General Manager in their absence • All other duties as assigned COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance • Interpersonal – Maintains confidentiality • Oral Communication – Responds well to questions; Demonstrates group presentation skills • Team Work – Contributes to building a positive team spirit • Written Communication – Writes clearly and informatively; Able to read and interpret written information. • Delegation – Delegates work assignments; Provides recognition for results • Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness • Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support – Follows policies and procedures including but not limited to dress code policies • Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time • Dependability – Commits to long hours of work when necessary to reach goals • Initiative – Asks for and offers help when needed • Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas • Planning/Organizing – Prioritizes and plans work activities • Professionalism – Treats others with respect and consideration regardless of their status or position • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Job Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.