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Employment Opportunities

Position Posted On:
4/1/2014
Employer:
Wells Fargo Home Mortgage
Address:
1963 Bell Avenue
Des Moines, IA  50315
Website:
http://www.wellsfargo.com
Job Title:
Inbound Sales Specialist
Job Type:
Business
Schedule:
Part Time
Hours Per Week:
24-40
Position Start Date:
4/28/2014
Pay Rate:
$14.75- $15.25/Hr
How To Apply:
Online at https://www.wellsfargo.com/careers/ Search for Inbound Sales Specialist.
Contact Name:
Dan Maiers  
Email:
Phone:
(515) 697-9281
Fax:
Job Description:
This is a full time or Part Time opportunity to work in a professional inbound and outbound contact center setting that provides answers and guidance to sales, service, and fulfillment customers. This position requires the ability to navigate through multiple systems while providing resolution for the customer. Responsible for handling incoming sales, service, and fulfillment calls as well as placing outbound calls to current and potential Wells Fargo customers. Inbound Sales Specialists are expected to follow specific call processes that enable us to determine the best path for each customer's situation. We provide our Inbound Sales Specialists with continuous coaching and development which not only enhances their ability to provide exemplary service and production solutions to our customers, but also enhances the Inbound sales specialist's career growth. Our successful representative will demonstrate self-motivation, a positive attitude, have the ability to work well on team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals.
Job Qualifications:
Basic Qualifications 6+ months of sales or customer service experience. Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening. Minimum Qualifications Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues. Demonstrated excellent verbal and written communications skills. Basic knowledge of financial products and services. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.