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Employment Opportunities

Position Posted On:
4/22/2014
Employer:
Graybar Electric Comapny, Inc.
Address:
600 E. 4th Street
Des Moines, IA  50309
Website:
http://www.graybar.com
Job Title:
Customer Service Representative - 70135686
Job Type:
Business
Schedule:
Full Time
Hours Per Week:
40
Position Start Date:
6/1/2014
Pay Rate:
DOE
How To Apply:
http://www.graybar.com
Contact Name:
Ann Kellogg  
Email:
ann.kellogg@graybar.com
Phone:
612-728-2559
Fax:
612-728-2629
Job Description:
The Opportunity Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction. Responsibilities • See that every customer experience meets quality standards as defined by the customer. • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting billing, order maintenance, credit, and claims. • Ensure timely responses to customers. • Handle all written correspondence received from customers, and reply in a timely manner. • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers. • Participate in corrective branch action to resolve deficiencies. • Take an active role in selling Graybar goods and services on all inbound calls. • Provide support on product selection and application. • Participate in Continuous Improvement Teams in an effort to limit rework and improve services. • Other duties as assigned. Working Conditions Traditional office environment. BENEFITS At Graybar, our advantages and benefits revolve around our motto of "Plan Well, Invest Well, Live Well". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays. As an employee-owner, you'll be proud to call Graybar YOUR company! EOE Minorities/Females/Protected Veterans/Disabled Click the link to view your equal employment rights (EEO Is the Law) - http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Job Qualifications:
Requirements Minimum Job Requirements No experience required High school diploma or GED required Preferred Job Requirements Some retail or counter sales experience preferred Two-year degree preferred Knowledge, Skills, and Abilities Knowledge • Knowledge of branch inventory products and the Company's services Skills • Strong communication skills Abilities • Ability to handle a variety of customer situations with enthusiasm and tact • Ability to work with all levels of employees and management, both internally and externally