Employment Opportunities

Position Posted On:
Great Western Bank
2770 8th SW
Altoona, IA  50009
Job Title:
Teller Lead
Job Type:
Full Time
Hours Per Week:
Position Start Date:
Pay Rate:
Contact us for more information
How To Apply: or email Resume to
Contact Name:
Meredith McAnelly  
Job Description:
Basic Function: The Lead Teller provides leadership to the assigned teller staff. Oversees tellers performing transactions and assists with more complex situations. Duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments, and assisting with night depository and vault duties. Tellers provide quality service, through effective use of the customer constitution. Actively looks for additional opportunities to refer and cross-sell bank services while processing transactions. Essential Functions: 1. Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner. 2. Balance teller drawer daily with a 95% or better balancing record. 3. Monitor teller/cash/ATM differences and assists in locating errors. Research and resolve customer issues and inquiries. 4. Schedule tellers’ work schedule to maintain adequate coverage and maximum productivity. 5. Assist in decisions relating to operational procedures and other factors relating to branch operations. Set a good example for staff in areas of enthusiasm, attendance, sales and service discipline, and time management. 6. Participate in training programs, and the Sales and Service Program. 7. Participate in community organizations and activities. 8. Perform other duties or special projects as assigned.
Job Qualifications:
Qualifications / Experience: 1. High School Diploma required. 2. Minimum of one year teller experience. 3. Basic math skills and strong customer service skills. 4. Retail and/or sales experience. 5. Proficient computer skills. 6. Ability to stand for long periods of time and lift 20 to 50 pounds. 7. Excellent verbal, written and interpersonal skills. 8. Self directed/Initiative.