menu

Employment Opportunities

Position Posted On:
11/13/2012
Employer:
Wells Fargo Home Mortgage
Address:
1963 Bell Avenue
Des Moines, IA  50315
Website:
http://www.wellsfargo.com
Job Title:
Inbound Sales Specialist (safe) 1
Job Type:
Business
Schedule:
Full Time
Hours Per Week:
40.00
Position Start Date:
12/5/2012
Pay Rate:
$14.75
How To Apply:
Click on www.wellsfargo.com/jobs 1. Click on Find a Job in the U.S. 2. Enter in the Requisition (#3681545) then click Search. 3. Click on the link
Contact Name:
James Bell  
Email:
jamesbell@wellsfargo.com
Phone:
515-327-9535
Fax:
515.697.8560
Job Description:
This is an Inbound Sales Specialist (SAFE). This is a full time opportunity to work in a professional inbound and outbound contact center setting that provides answers and guidance to sales, service, and fulfillment customers. This position requires the ability to navigate through multiple systems while providing resolution for the customer. Responsible for handling incoming sales, service, and fulfillment calls as well as placing outbound calls to current and potential Wells Fargo customers. Duties may include: -Provide customer service with the objective of profiling customers and extending contact to sell new or additional products and /or service. -Handles situations which require deviation from standard script and screens. -Complete necessary system navigation and call tracking. -Responsible for developing and maintaining knowledge of a variety of financial products and services. -Handles calls with the intent of providing customer satisfaction and retention. Inbound Sales Specialists are expected to follow specific call processes that enable us to determine the best path for each customer s situation. We provide our Inbound Sales Specialists with continuous coaching and development which not only enhances their ability to provide exemplary service and production solutions to our customers, but also enhances the Inbound sales specialist s career growth. Our successful representative will demonstrate self motivation, a positive attitude, have the ability to work well on team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals. As an inbound sales specialist you will be on the phones 100% of the time. Starting pay is $14.25/hr, and there are NO bonuses or commissions with this position. The schedule for the position will be 12:30-9pm Monday through Friday and some Saturdays.
Job Qualifications:
Basic Qualifications 6+ months of sales or customer service experience. Minimum Qualifications Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues. Demonstrated excellent verbal and written communications skills. Basic knowledge of financial products and services. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. "This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents."