Employment Opportunities

Position Posted On:
The Members Group
1500 NW 118th Street
Des Moines, IA  50325
Job Title:
Fraud Detection Representative (FT & PT)
Job Type:
Full Time
Hours Per Week:
Position Start Date:
Contact us for more information
Pay Rate:
$14.54+ / Hour
How To Apply:
Submit a copy of your resume, cover letter and shift availability.
Contact Name:
Kayla Smith  
Job Description:
Consider a career with The Members Group (TMG)! TMG is a Des Moines-based company that equips credit unions and community-based banks across the nation with the best in card processing technologies for credit, debit, ATM, prepaid and alternative payments solutions. We were named one of the 2011 Top Workplaces by the Des Moines Register and offer employees an excellent 401(k) program with generous company match, paid time off, health insurance, professional development opportunities, as well as an outstanding corporate culture. We’re currently hiring Fraud Detection Representatives to join our growing call center. Fraud Detection Representatives are responsible for taking inbound phone calls, placing outbound phone calls and analyzing client accounts to identify potential fraudulent activity. If you are analytical, have an eye for detail and are a highly motivated team player, this could be a great career opportunity for you. Responsibilities: •Analyze client accounts and transactions to detect potential fraud situations and identify fraud trends and patterns. •Handle inbound and outbound calls to verify transactions and take appropriate action. •Identify possible risks and make decisions based on findings with minimal supervision. •Communicate to management any complex and unique situations that needs immediate attention. •Be a part of the team in making recommendations or improvements to the department regarding workflow or production. •Participate in various projects. Night and/or weekend availability is required. **A shift differential will be offered for working 2nd shift.
Job Qualifications:
•1+ year of customer service experience required. •Call center experience preferred. •1-2 years credit card product knowledge and experience preferred. •Active listening skills and the ability to communicate ideas effectively in both written and verbal communications. •Sound analytical and problem solving skills. •Self-motivated team player that can successfully meet all goals with minimal supervision. •Strong organizational skills and the ability to prioritize tasks; must be able to effectively manage time and complete work in a high production environment. •Ability to maintain professionalism under stressful conditions. •Ability to navigate in a Windows environment and through different systems quickly. •First Data systems knowledge a plus. **A credit and criminal background verification will be required of all applicants.