Employment Opportunities

Job Description:: The Des Moines Area Regional Transit Authority (DART) has an opening for two (2) part time customer service positions working approximately 20 hours per week. The hours will be between 10:00 a.m. – 7:00 p.m. Monday through Friday with occasional weekends. This position requires a high degree of customer service skills, as this person will be answering a high volume of telephone calls and providing accurate and courteous schedule information to the transit user. Duties may include but are not limited to: • Providing callers with information as it relates to DART’s services • Working with appropriate personnel to resolve customer concerns • Provide back-up for DART’s front desk • Manage one or more specific DART programs which may include processing applications, maintaining database of information, distribution of passes • Conduct presentations regarding DART’s services at various community agencies

Job Qualifications:: Requirements: • High school diploma or equivalent; • A minimum of two years’ experience in telephone customer service (Skills testing will be administered) • Knowledge of Des Moines city streets • Ability to learn bus routes and schedule information • Clear, concise, and pleasant telephone voice • Ability to effectively communicate with the public and handle complaints in a positive manner • Computer knowledge to include internet, word and spreadsheet applications; social media knowledge helpful • Flexibility to work various days/hours to include weekends • Bilingual skills are a plus

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