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Employment Opportunities

Position Posted On:
2/27/2013
Employer:
Sentinel Development Solutions, Inc.
Address:
525 SW 5th Street, Suite F
Des Moines, IA  50309
Website:
http://www.ecollections.com
Job Title:
Customer Support Specialist
Job Type:
Technical
Schedule:
Full Time
Hours Per Week:
40
Position Start Date:
Contact us for more information
Pay Rate:
Contact us for more information
How To Apply:
jobs@ecollections.com
Contact Name:
Wes Baldwin  
Email:
jobs@ecollections.com
Phone:
515-564-0585
Fax:
515-564-0589
Job Description:
Sentinel Development Solutions is looking for an energetic and dynamic candidate to work with our experienced team of frontline support staff. This entry-level Customer Support position will require someone that is highly organized, able to multi-task, has experience with computers and Microsoft Office, is dependable and can work in a team environment or independently. JOB RESPONSIBILITIES: Answer and route inbound calls appropriately. Processes customer requests received via phone and email, documents as appropriate, and responds effectively both verbally and through writing. Walk customers through common software configurations to maximize product functionality. Develop relationships with customers and partners. Escalate appropriate technical issues to programming/development departments. Other duties as assigned.
Job Qualifications:
JOB QUALIFICATIONS: High School Diploma required. Microsoft Office experience required. Six months customer service experience preferred. Must have exceptional people skills and a can-do attitude. Outstanding written and verbal communication skills to effectively interact with internal & external customers at all corporate levels. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Should have above average problem solving skills to resolve customer service issues. Professional-level computer skills and the ability to learn and navigate through multiple systems without assistance. Ability to maintain confidentiality.