Employment Opportunities

Position Posted On:
FBL Financial Group
5400 University Avenue
West Des Moines, IA  50266
Job Title:
Account Contact Associate
Job Type:
Full Time
Hours Per Week:
Position Start Date:
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Pay Rate:
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How To Apply:
Contact Name:
Job Description:
Support the work in the account contact units. Contact or respond to Agent and marketing organization inquiries and questions regarding appointments. Respond to and resolve customer service requests according to FBL Financial Group, Inc., policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times. Communicate directly by phone with policyholders, and potential new customers regarding insurance matters. Process agent appointments and/or follow-ups for all Agents and registered representatives. Help create positive business relationships between the agents, the company and with our customers. Understand the basic information for all products offered by FBL Financial Group, Inc.
Job Qualifications:
High school diploma or equivalent required. Must have or be able to attain knowledge regarding how the insurance industry operates. Analytical/problem solving skills required. Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 – 45 NWPM). Oral and written communication skills as appropriate to this position. Reasonably regular and predictable attendance. Ability to read, write and speak the English language. The ideal candidate will be able to work 35-40 hours a week during afternoon and evening hours M-F and possible Saturdays. We are flexible with schedules, however the unit is only open 1-8 M-Th, 1-7 Fri, and occassionally 10-3 Sat. This position is initially classified as temporary, but has the opportunity to move to regular status after 6 months.