Looking for admissions, majors or financial aid? Visit our Admissions Site.

menu

Employment Opportunities

Position Posted On:
9/18/2013
Employer:
MetLife
Address:
4700 Westown Pkwy
West Des Moines , IA  50266
Website:
http://www.metlife.com
Job Title:
Customer Service Representative
Job Type:
Business
Schedule:
Full Time
Hours Per Week:
40
Position Start Date:
11/20/2013
Pay Rate:
Contact us for more information
How To Apply:
MetLife is an Equal Opportunity Employer Apply online at www.metlife.com/careers and apply for job number: 75637
Contact Name:
Janet Doll  
Email:
janet.doll@randstadsourceright.com
Phone:
877-379-1466
Fax:
Job Description:
Position Description: • Answer and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable annuity products. • Educates Financial Service Representatives on market requirements, processes, contract provisions, and annuity products. • Educate the field sales force on market requirements, processes, contract provisions, and annuity products. • Researches special requests made by Financial Service Representatives and acts as a liaison between the representative and Annuity Operations. • Researches and responds to errors, application and contract discrepancies, and processing delays. • Stays current with annuity markets and products to provide a high and accurate service level. • Performs other related duties as assigned or required.
Job Qualifications:
Position Requirements: • Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire. • Minimum 2 years of college preferred. • One year of solid, high-level customer service experience, preferably in a call center environment. • Demonstrated outstanding customer service and communication skills • Demonstrated ability to understand math and financial concepts • Solid computer and keyboard skills • Desire, willingness and ability to learn and perform in a fast-paced environment • Ability to work and succeed in a team environment • Candidate must have the ability to work 9a-6p, Monday - Friday after training.