Frequently Asked Questions

A payment plan is an alternative method of covering the out of pocket balance beyond Financial Aid. There is no interest with a payment plan but rather a one-time set up fee that is listed below when setting up the plan. Payments are due the 5th of each month but you have until the 20th of each month to make the payment before late fees are assessed. 

Get all of your questions answered below about making a payment at Grand View.

As a parent or guardian, how will I know that my student has a bill that needs to be paid?
Students can grant access to their student account through GV Self Service. Due to the Family Educational Rights and Privacy Act (FERPA), only students and their designees are provided access to their specific account information. If your student has authorized you via Self Service, you will be able to access this information. If you are not set up for this service, it will be up to your student to notify you that there is a bill and provide you with the appropriate information. Tuition payment is due by the Friday before each semester begins for all students. Please note that paper statements are no longer generated, but students havve access to their online statement at anytime through GV Self Service.
How can students access their statements online?
Students and their designees can access their Grand View Statement of Account (tuition and fees, room, meal plan, bookstore, and other miscellaneous charges) online at GV Self Service.
Is my student able to pay his/her balance online?

Students and their designees can easily make payments on their account here. These payments are immediately applied to their account.

Students can make payments on their payment plan here. These payments will not be immediately reflected on the student’s account.
As a parent or guardian, am I able to pay on my student’s account online?
Anyone authorized by the student through GV Self Service Person Proxy can pay on the student account in the manner listed above. For those not authorize, online payments can be made to student accounts by parents or other parties through the Make a Payment link. The payer will need to supply the name and date of birth of the student for whom the payment is submitted. These payments will be posted to the student’s account the following business day.
What are my payment options?

The payment process is simple and secure with these options:

  • You can make your payment via cash or check in person at Viking Central located at the Humphrey Center on the second floor.
  • Students and parents are able to make payments online from any personal checking account (E-Check) with no additional charges by using the E-Check web payment option. Simply enter the bank/financial institution routing and account number information at the time of payment.
  • Credit/debit card payments may be made through the secure online payment in GV Self Service. Viking Central will also accept credit/debit card payments for tuition in person or over the phone. A service fee of 2.35% of the total payment amount will be added to the credit card payment transaction.
Why is there a service fee and why am I paying for this?
The service fee is assessed to  the costs associated with the convenience of paying online with a credit card. You will be informed of all fees before you authorize your payment.
Who is ACI?
ACI Payments is a leading provider of electronic options for higher education institutions and federal, state, and local government agencies. ACI Payments processes electronic payments for more than 3,500 counties, municipalities, and higher education institutions across all 50 states. ACI Payments is PCI, PCI DSS Level 1, FERPA, and GLB compliant. ACI Payments’ systems pass an annual 1,000 point check that is conducted by the IRS. The information ACI Payments gathers is private and will not be forwarded to anyone.
What are the advantages of using ACI Payments?

The service makes paying tuition and fees more convenient and secure in many ways:

  • Faster payment via the internet
  • Comfort of knowing your payment has been made through a trusted and secure service provider
  • Providing students with additional payment options
How can I make a payment online?
Through GV Self Service - Student Accounts if you have your Grand View log-in and password. 
How can I make a payment if I do not have access to GV Self Service?
You can make a payment through the Grand View website. You will be required to enter the Student’s ID prior to making the payment. 
Is there a fee to pay online?
There is no fee if you pay with eCheck. There is a fee if you pay with a debit or credit card. The fee is 2.35% of the amount being paid and is added to your credit card.
What is an eCheck?
An eCheck is an online electronic check. Enter your checking account number and bank's routing number to transfer funds from your designated bank account to the University.
What is ACH?
ACH is Automated Clearing House and is another term for eCheck.
Do I need checks to make an eCheck payment?
No. You just need the routing number and bank account number for the account from which the payment will be deducted.
How do I find my routing number and my account number?
At the bottom of each check you will find the nine digit routing number and the account number. You can also contact your bank for these numbers.
Does my debit card work like an eCheck?
No. If you use the debit card number imprinted on the front of the card, the transaction will be treated like a credit card transaction and you will pay an additional service fee. To avoid paying the fee, use the eCheck option and pay out of the bank account associated with your debit card.
What types of credit cards are accepted?
MasterCard, Visa, Discover, and American Express are accepted.
Can I make a credit card payment at the Grand View Viking Central Office?
No. For Security and compliance reasons, credit card payments are only accepted online.
How will the service fee show on my credit card statement?
When your payment is ready to submit online, the list of charges and the calculated 2.35% service fee will be itemized. The payment charge and the service fee charge will appear separately on your card statement.
What happens if I get a refund?
If you qualify for a refund on any part of your credit card payment, the refund will be applied back onto your credit card. As a reminder, the service fee that was applicable to that amount is nonrefundable.
How can I pay from overseas?
Grand View University has partnered with PayMyTuition for international tuition payments. With PayMyTuition, you can pay your tuition payments from any bank, in any country in any currency at better than bank exchange rates. PayMyTuition is fast, simple, and cost effective. More information is available here.
How secure is my online payment?
ACI Payments’ website adheres to payment card and banking industry standards. eChecks comply with NACHA standards. ACI Payments secures your personal information entered into their website through Secure Sockets Layer (SSL) 128-bit encryption, which creates a protected connection between users and the web server. This means your card number and personal data are never sent over the Internet unencrypted. ACI Payments uses the best encryption technology available. Card information is not passed to Grand View and payment data is passed using hardware encryption. ACI Payments partners with DigiCert to ensure the highest level of security.
Are there public computers and Web kiosks located on campus?
There are several computers on campus available for students to access information or to make payments. They are located at the student center, library, computer labs, and in the hallway of the Humphrey Center outside the Registrar’s Office.
What happens if my credit card is declined?
If your card is declined, try entering your payment information again or try using an eCheck or another credit card. If your card is declined after several attempts, contact your issuing bank for additional information.
What happens if my eCheck is returned?
If any payment that you make is returned or refused by your bank for any reason, you will be charged a $25 Returned Payment Fee for each returned or refused payment.
What happens if I am late on my payment plan?
If your payment is more than 15 days late, you will be charged a late payment fee of $20 by ACI Payments, your student account will be coded with a status of late, and you will incur a 1.5% late fee on the outstanding balance if the payment is not made by the end of the month.
Will I receive a confirmation of my electronic payment? 
Yes. You will be provided a confirmation number at the end of the transaction. This confirmation number and your credit card or bank statement will provide confirmation of your payment. If you pay via the Internet, you will be issued an onscreen digital receipt, which can be printed as your record of confirmation and transaction. Additionally, if you provide an e-mail address, you will receive an email verification of your online payment.